What is the Premium Membership?
Premium Membership allows you to buy the products at a discounted price and access to the Exclusive Products, which are complimentary and only available to our Premium Members.
I’m having problems signing into my account. Do I have to create a new one?
We can assist with whether or not you need to create a new account. Just either call us on +14844982230 or email us at [email protected]. You can also chat with us 24 hours by clicking on the right bottom-hand corner of your device/desktop browser.
Customer Service opening hours
We promise to respond to all queries within 24 hours and have a customer service team that is available around the clock, seven days a week.
What payment methods can I use?
Currently we accept Visa and MasterCard and try to enforce (where possible) payment methods via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website
What will happen if the item I received is damaged on delivery?
If we made a mistake, call or email us by visiting our Contact Us Page. We will schedule a pick-up of the item and place a new order immediately.
How much will I pay for shipping?
The shipping fee will always be the same regardless of the country you want to ship to. You can check the shipping fee at the checkout, before payment.
What is the delivery time?
Deliveries should take up to 15 days, depending on the delivery country.
How can I return an item?
To return an item, please contact our Support via phone on +14844982230 or via email at [email protected] within 14 days from the day you received the item.
How do I get my refund for canceled items?
We will refund the paid value of these canceled items back into your bank account. You will receive an email with the confirmation of the refund.
How do I cancel my membership?
You are always free to cancel! Simply call, chat with, or email our customer service. You can continue using the membership service after canceling it until the end of the current period.
How do I contact customer support?
Reach out to our customer support by email: [email protected] or by our customer support phone number: +14844982230.
